Health Care Agency Policy

Peniel Care is a rapidly expanding leader in temporary and preferred staffing solutions for health and social care in Sussex, Surrey, and South London. We proudly partner with charities and public and private sector clients to deliver exceptional service.

Located in Crawley, West Sussex, our dedicated team of coordinators is available 24/7, 365 days a year, ensuring prompt and reliable staffing solutions tailored to your organization’s needs. We are committed to preventing unexpected staff shortages from affecting the delivery of the highest standards of care.

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Patient care policies

At Peniel Care Agency Ltd, we are dedicated to providing our clients and service users with the highest standard of care, aiming to enhance and maximize their potential while respecting their individuality and upholding their dignity. We recognize and respect social, cultural, and religious needs, ensuring our services are inclusive and sensitive to diverse backgrounds.
Maintaining confidentiality is essential to us, and all our staff has received training to uphold these values while working within your organization. Every candidate at Peniel Care Agency understands our core values and their importance in delivering the highest standard of service to our clients during their work placements.
For more information about our commitment to quality care and confidentiality, please get in touch with us at info@penielcareagencyltd.com.

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Employee Policies and Training

Peniel care agency limited offers in-house and out sourced training to all applicants and staff to meet
compliance needs. We also offer yearly updates of all current guidelines and procedures in the health care
industry. Each training consists of both theory and practical.

Mandatory Training for staff :
• Training in introduction to health and social care
• Moving and handling
• Safeguarding of Vulnerable Adults
• Fire safety
• Food safety and nutrition
• Health and safety
• Record keeping and care plans
• Catheter/ stoma care
• Staff presentation at work
• Whistle blowing
• Confidentiality
• Mental health
• Personal care
• Understanding Dementia, Learning Disability.
• First Aid
• Epilsey
• Infection control
• Challenging behaviours.
• Mental Capacity Act
• Deprivation of Liberties Safeguard

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Quality Assurance and Improvement

Peniel care agency limited conducts business activities with integrity at all times. We are honest,
accountable, transparent, and responsible in our approach. We embrace high ethical standards, complete
honesty, and fairness to our staff, clients and community partners. We have ethical policies and procedures
in place, as well as a framework to guide and support our staff to high ethical standards. We investigate all
violations and complaints and will take remedial action. Our service is absolutely private and totally
confidential.